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Login Help

Having problems logging in to your account?

• If you have forgotten your password add your email in the box and select ‘Submit’ and our system will send you a new password by email. Your email needs to be the one we already have for you or it will not work. Once you have requested this your old password will be cleared from your account and replaced with this new password allocated by our shopping cart.

• When you receive the email with the new password you can log in. Go to Returning Customers on the right hand side of the Log In page and make sure you use your correct email address. Now add the new password which needs to be exactly as given in our email. If possible copy and paste making sure there are no additional spaces.

• You should now be able to log in to your account again.

• If you are still having problems please let us help you. There is someone around most of the time and if you are in the UK just give us a ring on 01652 618031 and we will do our best to sort it out for you. If we cannot get to the phone please leave you name and phone number and we will ring you back.

• If you are outside the UK and cannot log in - send an email letting us know to sales@thetabbycat.com but please include your name and address plus the email address we have for you on our system. We will be in touch by email as to how to get you logged in.

• Once you are logged in if you wish you can change the replacement password to something else. To do this select My Account at top left hand side of page and then select Change my Account Password which is listed under My Account. In the box for Current Password add the replacement password you have just been sent. In the New Password box add a password you would like to use in the future. In Confirm Password box again add the password you would like to use in the future. TIP: Make sure you know whether or not you are using capital letters etc. as this does matter when you come to log in next time. The log in system is both case sensitive (whether you use capital or lower case letters) and space sensitive so do not have extra spaces even at the beginning or end of the password.

I hope you may find the above useful but please remember we are here to help.

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