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Free Delivery 2

Shipping & Returns

Shipping

Our customers are important to us and we have always aimed to process and delivery your order as quickly as possible.

Orders received by 12 noon Monday-Friday will normally be despatched on the same day. They will be processed strictly in the order they are received and within the UK - including Highlands and Islands - these will be sent by First Class Royal Mail.

UK orders of £20 plus will be sent FREE OF CHARGE.

On despatch I will advise you by e-mail of how and when your order has been sent.

Returns/Cancellations

If there is a problem with anything in your order please email sales@thetabbycat.com or telephone 01652 618031. If we cannot take your call please leave a message plus your phone number so we can get back to you to rectify anything incorrect we have supplied.
Should you change your mind and wish to cancel an order please let us know as soon as you can quoting your order number.
If it has already left The Tabbycat this would result in you being responsible for returning it to us. On receipt of the returned goods in original packaging and usable condition - please do not unwind packs of strips or charm packs - we will issue your refund.
For your protection we strongly advise you to insure the return package.

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